Support

Email mike@gearyworks.com. One person reads it, usually the same business day and always within two.

Tell us three things

• Your myshopify domain (the something.myshopify.com one).
• What you clicked and what happened instead.
• A product handle or title it happened on, if it was one product.

We never need your Shopify password and will never ask for it.

Before you write

• What HS Code Fix can't do — the honest list, including why weights and country of origin are never guessed.
• Refunds — email within 30 days of any Pro charge and we refund it in full.
• Privacy — what the app stores and for how long.

Something urgent or security-related

Same address, with URGENT or SECURITY at the front of the subject line. Security reports get a reply before anything else in the inbox.